We offer a Year of Free Service with all new bike purchases to ensure our customers that we hold our service work on all bikes to the highest standards. This includes brake and derailleur adjustments and basic fitting adjustments (not fitting service). After the first 4 hours of riding you should bring the bike in for us to check the shifting adjustments since cables and housings will settle. This takes only a few minutes and can be done while you wait. We also include one full Tune Up service within a year after purchase. This should be scheduled since it is a significant service and will require leaving the bike for the day of service. It is best to use this service after 8-11 months after purchase to take full advantage of our efforts.
This Year of Free Service offer does not include any parts needed not under warranty or worn due to normal wear and tear. It also does not include flat tire repair or repair we deem to be due to conditions of abnormal or abusive use. We always strive to be fair in all assessments regarding service on new bikes with the goal that we want you have the best possible experience with your new bike and with us. Your feedback on your experience of the products and services we offer is encouraged. Enjoy your new bike!
Thank you from the staff of Bikeway Source